We also included the reason code descriptions and an indication of when the allowable time frame begins. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. The transaction amount is re-charged to the cardholder’s account, and the funds go back into your bank account. Then you can research the transaction to see if the chargeback appears to be valid or not. 9808 [email protected] Categories of Visa Chargeback Reason Codes. Code. Visa chargeback reason code 10. Solutions. reasonable and that the transaction did not exceed this amount range. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Friendly fraud. UA05 Fraud – Chip Counterfeit Transaction; UA06 Fraud – Chip and PIN Transaction; VISA – Fraud:. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. AMERICAN EXPRESS; CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. The shorthand description is “Incorrect Charge Amount. Fraud. 2 is an updated version of legacy Visa reason code 76, which was phased out under the Visa Claims Resolution initiative. Dispute. 2 is an updated version of legacy Visa reason code 81, which was phased out under the Visa Claims Resolution initiative. Check the chargeback reason code. Different card networks have different reason code systems. Reason Code. Visa chargeback reason code 83 is a fraud chargeback reason code that falls under the "Fraud" category. Examples of compelling evidence that you may submit in response to a chargeback with this reason code include: A copy of the authorization request that proves you processed a valid chip card transaction with a PIN entry. Updated Disputes/Chargeback Policy Coming April 2024Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Each code corresponds to a specific issue or problem the customer has experienced with the. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. According to Nilson, 56% of global card transactions were done on Visa in 2015. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). Below is a list of Mastercard chargeback codes used in eCommerce. Resources. compliance process depending on whether a chargeback right exists. Written by Chargeback Gurus. Learn which strategies to application as you fight and prevent customer disputes over basis code. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Discover uses unique key to explain those reasons the merchants. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. This authoritative guide includes the chargeback reason key from each from the four major card netz. Such definitive guide includes the chargeback reasoning codes from each of and four major card networks. 1 Card Recovery Bulletin or Exception File. Look below the surface. The sales person accidently approves the transaction without. We say the given reason because it may or may not reflect the true reason. com Europe. By entering your email, you agree to receive marketing emails from Shopify. Category. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Chargeback Prevention Alerts Resolve company disputes rapid before they become chargebacks. 51 Pleasant St # 1072, Malden, MA 02148 +1 (888) 901-8653. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. Step 2: Customer initiates the chargeback. UA05. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Discover is a credit card network and an issuing bank—just like American Express. The reason code may not reflect the true reason for the chargeback. Hence, she disputes the merchant under the Reason Code UA02: Declined Authorization. pdf), Text File (. 2 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. 10. You must submit your response packet prior to the expiration date that is set by your payment processor, some of which only allow 5-10 days to respond to a chargeback claim. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. 4846. In most cases, you will have 20-45 days in which to respond to a chargeback. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Credit card decline code 05 is a message you receive from the customer’s credit card issuing bank. Looking for Discover chargeback and dispute reason codes? Check this database—Midigator has tips to prevent & fight chargebacks based on reason codes. 4. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Code 12. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. The network plans to reduce response times even further to just 20 days in the near future. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. Responding to Mastercard Reason Code 4853 Chargebacks. As both a credit card network and issuing bank, Discover places significant emphasis on customer satisfaction when handling cardholder disputes. Discover chargeback reason code 7030. The good news is that most of these invalid claims are disputable by the merchant. Then it chooses the most applicable code for a. EMV Liability Shift Counterfeit Fraud. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Specify a code from UDC 00/PS that indicates the. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. American Express: Reason Code C08 Goods or services. Chargeback reason codes can be confusing, especially since each. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. 04/09/14 Discover: DC, U02. If the conflict can be settled, the acquiring and issuing banks do so. Primary Menu. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. 4807 Warning Bulletin File. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. ”. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableExamples of compelling evidence that you may submit in response to a chargeback with this reason code include: Proof you submitted the card security code with the authorization request and the issuer authorized the transaction, even if the code was a mismatch or the code wasn’t verified. Go to Midigator®. 1 chargeback: 1. Mastercard has plans to follow suit. Please refer to chapter 5 for more information. UA06. Chargeback prevention strategies vary based on the reason for the dispute. S. 4863: Cardholder does not recognize. The reason codes are grouped into several broad. This ranges anywhere from roughly 60 to 90 days after purchase. Visa Chargeback Reason Codes. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. 0" or CE3. Card Member received written acknowledgement from the Merchant for a Credit, but the Credit has not been applied to the Card Member’s Account. Discover Chargeback Reason Codes Fraud UA01 Fraud – Card Present Transaction UA02 Fraud – Card Not Present Transaction UA05 Fraud – Chip Counterfeit Transaction UA06. Reason Code UA05: Fraud/Chip Counterfeit Transaction. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Reason Codes Category 4: Processing Errors. 0, these guidelines guarantee merchant protections from certain categories of disputes. Midigator has created a database of Discover reason codes. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). View the entire list of reason codes below or search. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. FAQ: What is Chargeback Representment?. Chargeback Reason Codes; Chargeback Reason Codes. 2. 99. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. View the entire list of Discover reason. 11. Reason Code UA05 : Fraud/Chip Counterfeit Transaction ↩ Back to Directory Dispute Card Issuer Discover Reason Code UA05 Category Fraud Claim The cardholder claims their. Visa Chargeback Life Cycle. The merchandise was as described or was not defective. AT. The charge you submitted did not receive a valid authorization. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. 2 Authorization Your for Original. This scenario applies when the arbitration was raised by either the. 65% with at least 75 total disputes. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. . It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. The shorthand description is “Invalid Data. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. . Once filed, the merchant generally has 20 days to respond. Chargeback Reason Codes Visa. Responding to Mastercard Reason Code 4853 Chargebacks. The business has the chance to refute the chargeback. If you get a chargeback,. 10. For online transactions, make the cancelation policy easy to find and clear. UA05 - Fraud Chip Card Counterfeit 4871 - Fraud Chip and Pin Transaction: AmEx: F30 - EMV Counterfeit Transaction F31 - EMV Lost/Stolen . If Verify+ detects a mismatch or other dubious operation, the company will notify thou. The transaction took place in a "card-present" environment using a counterfeit EMV (chip) card. The actual underlying. Chargeback Reason Codes by Mesh - 2023 Guide. Solutions. The cardholder claims that they did not. Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. Reason . Chargeback Reason Codes and Descriptions. Info Us; In and. The bank or credit union then conducts an investigation to ascertain the validity of the dispute. Concerning Native Expres chargeback reason codes. It depends on the chargeback reason code associated with the dispute. Read the Chargeback Advice letter carefully. The good news is that most of these invalid claims are disputable by the merchant. Train staff on the proper POS procedures. Condition 13. Pursuant to an Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and edition banks must reverse a disputed deal if aforementioned cardholder’s. Click on “report a problem” and select the transaction in question. Partners. 2? Visa chargeback reason code 12. Required signed receipt for key. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. All ACH return reason codes consist of the letter “R” followed by two. It can range from 60 to 120 days from the billing date. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. Fight; Prevent; Get; Assets. Reason Code. UA02 Fraud: Card Not Present Transaction. 1 chargeback: 1. All chargebacks start with a customer making a purchase in person, in an app, or online. The sales person accidently approves the transaction. To be labeled with reason code 10. Categories. A chargeback with reason code 4853 may refer to disputes where the customer claims that a charge on their account is invalid. 104. Documentation must be a direct result of cardholder communication. The chargeback can be for the total transaction amount or a lesser amount. For first chargebacks, Mastercard currently only has 9 reason codes in use, with a few others in the process of being phased out. It is associated with a chargeback reason code, and it is specific per Card Scheme. A fraudster completed a transaction using stolen account or payment credentials. 1. UA01 Fraud: Card Present Transaction. Specify the default reason code from UDC 03B/CB to assign when you enter a chargeback amount. Contact us here or call us at 1. Note: Mastercard has a 20% Tip Tolerance when the card isn't. Write a chargeback rebuttal letter (with sample template) 8 Ways to Prevent Chargebacks. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. As we touched on earlier, chargebacks can happen due to technical errors. Investigate suspicious orders. Also, just like American Express, Discover functions as both a card network and an. There are 151 chargeback reason codes across the four major card networks. 1 = EMV-Liability Shift counterfeit. Chargeback reason codes can change with new information. This reason code is initiated by an issuer for ticket retrieval request to a Card-Not-Present card transaction. pdf), Text File (. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. Fraud. What is Visa chargeback reason code 11. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. . If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. They can also be caused by a merchant failing to process a cancellation promptly. Here Discover Card Network determines that the order receipt is illegible. Try Shopify free for 3 days, no credit card required. Luckily, our reason code directory makes is a bit simpler to make sense of issuer codes. Retrieval Request/ Copy request Reason Codes. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. Solution. 4846 — Incorrect Currency Code. Fine Period - month 2 or 3. up under any number of different chargeback . The most significant category of reason codes is fraud. Chargeback Reason Codes by Network - 2023 Guide. For reason codes and a complete guide with Discover policy, read additional here. There are over 80 unique return codes, and each one represents a different type of return. Reason Codes Category 4: Processing Errors. UA05 – Fraud: Chip Card Counterfeit. Proof you used Address Verification Service to validate. Discover uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. The cardholder is claiming that they did not authorize or participate in the transaction. After the issuing bank’s unsuccessful attempt to identify the transaction for the cardholder, the chargeback process begins. Other Fraud—Card Present Environment. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. About Discover chargeback reason codes. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. The policy should be at the front of the issued receipt, preferably close to the customer's signature line. While creating the reason codes, the bank asks the customer about the reason for dispute and then assigns a code. The shorthand description is “Good Faith Investigation. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. If you fulfilled the cancellation request but the cardholder continued to use the services, provide documentation that proves the charge covers services used after the cancellation. Accessed October 31, 2022. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. Technical. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Upon confirmation of the amount and pin request, he simply hits OK. What is Visa Reason Code 12. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Merchants can find a. The shorthand description is “Incorrect Charge Amount. Written by Chargeback Curators. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 6). 1: goods not received. The code can be used in multiple specific situations; when necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback. The shorthand description is “Credit Not Processed. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is validStep #2 | Report the Scam to PayPal. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. 2? Visa chargeback reason code 12. If you leave this processing option blank, you must enter the chargeback reason code manually. On that note, below are some vendor missteps that could result in Visa reason code 13. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. The transaction amount and authorization number (ARN. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. Eligible Chargeback Reason Codes . The shorthand description is “Good Faith Investigation. Home; About Us; Services. A chargeback happens when a customer requests for a transaction to be. Discover Chargeback Reason Code UA30: Request Transaction Documentation for Card Not Present Card Transaction Description. FAQ: What remains Chargeback Representment? TIPS. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Prevented; Recover; Tools. 1001 - Cardholder does not recognize the transaction. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. Last updated: October 15, 2019 . Chargeback reason code 10. Solutions. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Chargeback reason code 11. 1003 - Transaction Supporting Document (TSD) needed. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. 2. Depending on the reason code, chargeback disputes may have different time limits. M49 Vehicle Rental – Theft or Loss of Use. LP. That most comprehensive guide at chargeback reason keys. This chargeback occurs when goods and services did not obtain authorization for the particular transaction exceeding the goods and services’ Floor Limit. 4 spec (Section 8. It is subject to change and may not include every currently known dispute reason code. AT Authorization Noncompliance. But, merchants should be aware that, eventually, everyone will be required to use the new designations. However, they don’t address the reason why that chargeback was issued in the first place. Fraud/Chip-and-Pin Transaction The following chargeback reason codes are related to EMV: Visa: 10. If the order was genuinely not as described, then the cardholder has a case. Discover: Reason Code 4755 Non-receipts of goods or services. Chargebacks were introduced as a form of consumer protection against. Duplicate Processing - 81About Discover chargeback reason codes. 1002 - Cardholder disputes billed amount. Standard Threshold: Reaching a chargeback ratio of 0. 800. 2 falls under the “Processing Errors” category. Then, apply calculations and chart your results. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. Discover. ”. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. for chargeback reason code 4863 (Cardholder Does Not Recognize). Use cardholder verification methods like PINs and signatures for transactions. Search the Chargeback Reason Code Database. American Express chargeback reason code R03 falls under the “Inquiry/Miscellaneous” category. Reason code 4871 – Chip & PIN Liability Shift How can I actively prevent fraudulent chargebacks? Depending on your workflow or third-party integration use, it may curb. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Now, compliance cases go through Visa Resolve Online (VROL). Vantage Housemessage. A chargeback happens when a customer requests for a transaction to be reversed. April 2018_Chargeback Reason Code Encyclopedia. Based on the information provided, Paymentology will investigate the transaction being disputed. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Visa. 4808: This code can refer to: Account Number Not on File. Updated August 23, 2023. UA05 Fraud – Chip Counterfeit Transaction: 4849 Questionable Merchant Activity: 10. Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. Reason Code 03. There are two parts to this. 6. 5. 1 EMV Liability Shift. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. The incorrect amount being charged. Cause. Other Ineligible Transactions Under Reason Code 62, Condition 2 . Solutions. UA06 – Fraud:. Reason codes are important to help merchants address recurring. Chargebacks. A reason code is how banks categorize the reason for a chargeback. However, it is important to note that this reason code is based on the reason given by the customer to their bank. Merchants who believe they have received an invalid chargeback under reason code 11. 6: Credit not. Card Issuer. American Express chargeback reason code C18 falls under the “Card Member Disputes” category. This reason code means that the cardholder claims that they were billed for lodging services that they had already canceled. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. Reason Code 02. The merchant makes several attempts on a declined card or tries to circumvent, override or force a declined authorization request. 7. Immediate Chargeback Program: American Express: Inquiry/Miscellaneous: FR6: Partial Immediate Chargeback Program: Discover: Fraud: UA01: Fraud – Card Present. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Blog additionally Articles; Success Stories; Chargeback Reason Keys; BIN Look-up; eGuides and Reports;. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. 1 EMV Liability Shift. 5 Visa Fraud Monitoring Program. High-Risk (Excessive): Reaching a chargeback ratio of. Nevertheless, you must respond to the chargeback based on the given code. Discover Chargebacks / Disputes. Discover uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Merchants who receive a chargeback for a transaction placed with a Discover card may encounter reason code UA05, which indicates an improperly authorized transaction that the cardholder does not believe they should be responsible for paying. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Reason codes vary by card brand. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Proof that magnetic stripe or key entered data was used to complete the transaction and the “fallback” method was noted. ↩ Back to Directory. Mastercard: Reason Code 4859 Service not rendered. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. 10. What is Visa chargeback reason code 11. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. The transaction took place in a "card-present" environment using a counterfeit EMV (chip) card. Reason Code. ; Resources. ”. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. The term "counterfeit fraud" refers to specific chargeback situations defined by Visa Reason Code 10.